If it weren't for a constant influx of trained computer and network support staff, commerce in Great Britain (as elsewhere) would surely be drawn to a standstill. We have an on-going demand for technicians to support systems and users alike. Because of the daunting complexities of technological advances, many more trained staff are being looked for to run the many areas we need to be sure will work effectively.

Some commercial training providers only give support available from 9-6 (office hours) and sometimes later on specific days; most won't answer after 8-9pm at the latest and frequently never at the weekends. Email support is too slow, and telephone support is usually to a call-centre that will chat nicely with you for 5 minutes to ask what the issue is and then simply send an email to an instructor - who will call back over the next day or so (assuming you're there), when it suits them. This isn't a lot of good if you're lost and confused and can only study at specific times.

Keep looking and you'll come across professional companies which give students direct-access support all the time - no matter what time of day it is. If you accept anything less than online 24x7 support, you'll quickly find yourself regretting it. You might not want to use the service late in the night, but you're bound to use weekends, early mornings or late evenings.

IT has become one of the most thrilling and changing industries to be involved in today. Being a member of a team working on breakthroughs in technology puts you at the fore-front of developments that will affect us all over the next generation. We've only just begun to scrape the surface of how technology will define our world. Computers and the Internet will massively change how we regard and interrelate with the world around us over the years to come.

The usual IT man or woman in the United Kingdom can demonstrate that they earn a lot more than fellow workers in much of the rest of the economy. Typical incomes are around the top of national league tables. It would appear there is not a hint of a downturn for IT industry development throughout this country. The market continues to grow rapidly, and with the skills shortage of over 26 percent that we're experiencing, it's most unlikely that there'll be any kind of easing off for years to come.

Usually, trainers will provide mainly work-books and reference manuals. This can be very boring and isn't the best way to go about taking things in. If we're able to get all of our senses involved in our learning, then the results are usually dramatically better.

You can now study via self-contained CD or DVD materials. Instructor-led tutorials will mean you'll take everything in by way of the expert demonstrations. You can then test yourself by interacting with the software and practicing yourself. It's imperative to see courseware examples from any company that you may want to train through. Be sure that they contain full motion videos of instructors demonstrating the topic with lab's to practice the skills in.

Some companies only have access to purely on-line training; and although this is okay the majority of the time, imagine the problems if you lose your internet access or you only get very a very slow connection sometimes. It's much safer to rely on CD and DVD ROM materials that don't suffer from these broadband issues.

We're regularly asked to explain why qualifications from colleges and universities are now falling behind more commercial certificates? As demand increases for knowledge about more and more complex technology, industry has moved to the specialised core-skills learning that the vendors themselves supply - namely companies such as Adobe, Microsoft, CISCO and CompTIA. This often comes in at a fraction of the cost and time. Obviously, a reasonable amount of associated knowledge must be taught, but precise specifics in the areas needed gives a commercially educated person a massive advantage.

As long as an employer knows what areas need to be serviced, then all they have to do is advertise for a person with the appropriate exam numbers. Vendor-based syllabuses are set to exacting standards and can't change from one establishment to the next (as academic syllabuses often do).

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